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How to create customer service cases directly in Mybring

How to create customer service cases directly in Mybring

The customer service feature in Mybring lets you create cases in a quick and clear way when it suits you. You can easily choose to receive case updates by email.

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Mybring contains all cases linked to your customer number, whether they are reported by phone, email, bring.no or mybring.com.

Create a customer service case

  1. Click "Customer service" and select "Create case".
  2. Fill in the form with as much detail as possible. By selecting the correct category and type of request, the form fields change so that you can provide the information we need, and you receive a response as quickly as possible.
  3. Tick "Subscribe to case updates" to receive case updates by email.
  4. Click "Create case".

When the case has been registered, you will receive confirmation that it has been generated. You will also see it on the list of cases.

Read more

How to view and process customer service cases in Mybring

In Mybring, you can view, reply to and download the customer service cases that your company has registered with Bring.

How to request other accesses in Mybring

The functionality in Mybring is divided into different functional areas. If you as a user need more accesses, you can easily request this from your administrator.

How to grant and modify user access in Mybring

Everyone who uses Mybring is recommended to have a personal user account. A user can have different accesses levels for various customer numbers. As an administrator for one or more customer numbers, you can easily create users, grant access to users or modify their accesses - either directly or at the request of the user.